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Found 2 results

  1. Setting up Touch ID on MacBook Pro

    I just bought a MacBook Pro. I enabled Touch ID when I initially set up the computer. I restored from the clone backup of my old computer (same OS-Sierra) but I guess because the old one didn't have Touch ID, it overwrote that, or whatever. In any case, it's no longer set up. Now I want to set it up again and I'm running into a problem. It tells me auto login must be turned off (which it is, I log in with a password or my Apple Watch). I Googled around and if I understand what I'm finding, I have to turn off Filevault first. Is decrypting my files (temporarily) a big deal? (ie does it take a long time?). I don't know what it entails. And then of course, when I'm done, I'd have to turn Filevault back on and encrypt them again. Has anyone been through this before? Thanks Robin
  2. Passcode required randomly

    I'm wondering why my iPhone 6s requires my passcode every few days, even when TouchID is enabled and it hasn't been over 48 hours since I last used it. This was also true of my last phone, an iPhone 6. Is this normal/expected behavior? I have never heard anyone else mention this, so I'm thinking it shouldn't happen. It's clearly not a hardware problem, so is there some setting that makes the phone require occasional passcode entry? This has been driving me nuts for over a year now! Kim Helliwell
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