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iTunes Video Playback Problem

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This is kind of a Windows iTunes problem but hopefully someone can help me. I have searched the web to no avail.

 

I purchased some music videos from the iTunes Store on my Mac and transferred them to my girlfriends PC. Some of the videos play back fine but some of them play back with the sound ok but the video scrambled. I thought it might have been a codec issue so I uninstalled the windows version of VLC and DIVX on her machine. I then uninstalled and reinstalled the latest version of iTunes and Quicktime. That didn't fix the problem.

 

I am having the same problem with video podcasts. Some play back fine and others have corrupt video with perfect sound.

 

Does anyone have any idea what might be causing this problem and how to fix it?

 

Thanks,

 

Greg

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OK so I finally found a fix. Just in case someone else has this problem this is how I did it:

 

Go to: c drive-->Windows-->System32-->

 

Scroll down to the files starting with 'Q'

 

Delete all the files that have 'Quicktime' in the name (I had 2 files)

 

Reinstalled Quicktime (well I ran the installer and selected repair rather than do a full uninstall then reinstall).

 

Now all my videos and podcasts play back correctly.

 

Cheers,

 

Greg

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