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lgoose

mail.app not showing subject and sender for some emails

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Hello everyone, this is my second post and I'm looking for some help, I'm not intended to H&R after my problem is solved, but I really need to solve this and I'm totally clueless I don't know even what google for....

For some time now I've being having a strange issue regarding mail.app and primarily HTML based emails... what happens is the following:

1) I (or mail itself) checks for new mail

2) a new *special* mail arrives (by special I mean... could be any, but just some suffer from this issue - most of them, if not all are HTML heavy)

3) I go check the email and they do not have subject and/or sender (but when I check the raw source or the long header I can see the subject)

4) the account keeps checking for new mail forever (in an infinite loop, and if I actually get new messages they don't show up, it's like if the account is busy checking something about the *special* mail)

5) I try to quit mail.app ... no deal... just a Force Quit or a sudo killall will do the job...

I'll attach a picture to show what I'm talking about:

account__lgoose__validated_at_maccast_forum___maccast_forum____inbox-20071009-015352.jpg

 

What I've tried so far:

a) apple discussions = unlucky

B) google almost everything regarding mail.app and brake broke issue problem "help me" =p = unlucky

c) uninstalled any mail.app plugins = unlucky

d) rebuild the mailbox (countless times) = unlucky

e) tried to take the broken mailbox offline = unlucky

f) turned off Open DNS settings (now I'm using the default DNS for my connection) = unlucky

 

I'll post the tail of my log file (taken from console.app) with the *special* mail problem (it is a different one from the picture, but the problem is the described above)

The only plug in that I still use that is connected to mail is mail.appetizer

The log tail...

2007-10-08 20:46:25.293 Mail[903] header 'Delivered-To' = 'gansinho@gmail.com'
2007-10-08 20:46:25.293 Mail[903] header 'Received' = 'by 10.114.160.18 with SMTP id i18cs28470wae; Mon, 8 Oct 2007 16:16:25 -0700 (PDT)'
2007-10-08 20:46:25.293 Mail[903] header 'Received' = 'by 10.114.160.18 with SMTP id i18cs28470wae; Mon, 8 Oct 2007 16:16:25 -0700 (PDT)'
2007-10-08 20:46:25.293 Mail[903] header 'Return-Path' = '<buscape@emailserver.com.br>'
2007-10-08 20:46:25.293 Mail[903] header 'Received' = 'by 10.114.160.18 with SMTP id i18cs28470wae; Mon, 8 Oct 2007 16:16:25 -0700 (PDT)'
2007-10-08 20:46:25.293 Mail[903] header 'Received-Spf' = 'error (google.com: error in processing during lookup of buscape@emailserver.com.br: DNS timeout) client-ip=200.185.13.218;'
2007-10-08 20:46:25.293 Mail[903] header 'Authentication-Results' = 'mx.google.com; spf=temperror (google.com: error in processing during lookup of buscape@emailserver.com.br: DNS timeout) smtp.mail=buscape@emailserver.com.br'
2007-10-08 20:46:25.293 Mail[903] header 'Received' = 'by 10.114.160.18 with SMTP id i18cs28470wae; Mon, 8 Oct 2007 16:16:25 -0700 (PDT)'
2007-10-08 20:46:25.293 Mail[903] header 'Received' = 'by 10.114.160.18 with SMTP id i18cs28470wae; Mon, 8 Oct 2007 16:16:25 -0700 (PDT)'
2007-10-08 20:46:25.294 Mail[903] header 'Message-Id' = '<2172420071018213150756@emailserver.com.br>'
2007-10-08 20:46:25.294 Mail[903] header 'X-Em-Version' = '5, 0, 0, 11'
2007-10-08 20:46:25.294 Mail[903] header 'X-Em-Registration' = '#0060541910F714001100'
2007-10-08 20:46:25.294 Mail[903] header 'Reply-To' = 'buscape@buscape.com.br'
2007-10-08 20:46:25.294 Mail[903] header 'From' = '(null)'
2007-10-08 20:46:25.323 Mail[903] Exception raised during monitored invocation of routeQueuedMessages, exception: *** -[NSCFDictionary setObject:forKey:]: attempt to insert nil value

I would be more than glad if anyone could help me fixing this... I'm almost giving up mail.app to Thunderbird, and I don't wanto to do that (really)

Thanks in advance!

Edited by lgoose

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In this case the email has no "From" set, explaining why you don't see any sender. That still doesn't explain why Mail.app has a problem with that.

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twitfan123:

It has, when I log in to my gmail account in gmail.com I can see the sender and the subject (in the email in the log file)

Edited by lgoose

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twitfan123

It has, when I log in to my gmail account in gmail.com I can see the sender and the subject (in the email in the log file)

 

OK. They don't show in mine. I'm not sure why.

Edited by twitfan123

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I'm talking about the other emails, not the ones from this forum... the log shows the issue in another email and this email had subject and sender, and even worse, why they (again not the maccast forum ones) keep mail.app crashing?

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Try setting up a different user account and see if the problem persists.

 

If so, it would indicate a corruption of something in your user account.

 

Don't know if that it, but it's something new to try.

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Now my problem is even worse... I did a youtube video (my english vocabulary is too small to describe it perfectly) showing it... I would be really glad if any of you help me out with this issue that is driving me crazy

the video can be found at:

I saw this http://discussions.apple.com/thread.jspa?threadID=1084655 by googling the error from the console, the problem seems to be related to special characters in the mail subject (such as ´ˆ˜ and so on) as I'm Brazilian, I have a lot of subjects with special characters... maybe now someone may know how to a workaround to this.

Thanks in advance

Edited by lgoose

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