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BobJ210

iTunes error 9844 with new ipod nano

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Just got my daughter a new nano and went to hook it up to her itunes account on our mac. Came up with an error 9844 and it cannot connect to the itunes store. She does not have any itunes music in her account or on her ipod so I can reset both if necessary. All my attempts to solve this have failed. Any suggestions would be appreciated.

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So you've not restored the iPod yet? That's part of the basic troubleshooting advice apple give, so I'd go with that if you've not done it yet.

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So you've not restored the iPod yet? That's part of the basic troubleshooting advice apple give, so I'd go with that if you've not done it yet.

 

 

Started with a new iTunes load... Reloaded the iPod. No change. Still the same error message. Sometimes get a -4 error as well.

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