Jump to content
MacManRN

Problems connected iPod Touch to home wi-fi network (Time Capsule)

Recommended Posts

Hello to all. I became a full fledged Mac convert about 1 1/2 years ago, and love my iMac and everything else Apple...with the exception of my Time Capsule, which has been a headache from day one. I am hoping one of you fine users can offer a solution to a persistent problem.

 

Prior to owning the Time Capsule, our home had ATT DSL, and with it came a 2Wire wireless router. We have five pieces of hardware within the house that shared that internet connection, and while I was never satisfied with the speed of the service, all the pieces of hardware had no problems connecting to the Wi-Fi network. The five items are our iMac, a PC, an iPhone 3G, a second generation iPod Touch, and a Wii game console. When I dropped DSL service in lieu of cable internet service, I decided to consolidate my backup and networking strategies and purchased a dual-band, 1 TB Time Capsule.

 

Initially, the iMac, the iPod, and the iPhone had no problems connecting to the Wi-Fi network I created. The PC was a different story, but I worked at it and finally managed to get it connected, essentially by disabling all security to the network, restarting the PC, connecting the PC to the network, and then reenabling security. Once in a while, such as when a power outage is experienced, I must go through this process again, as the PC doesn't seem to like the security settings when initially connecting to the network. The aforementioned Wii console has never been able to connect to the wi-fi connection.

 

My main trouble began about two months ago, when the iPod Touch lost its ability to connect to the home wi-fi network. Two variables occurred around the time when this trouble started, and because my wife does not use the device on a daily basis, I'm not certain which variable ultimately caused the change. The first was the upgrade to Snow Leopard. The second was a brief power outage, after which I had to fiddle with the security settings to once again connect the aforementioned PC to the wi-fi network. Whichever event is at fault, my wife's device has not been able to connect to the home wi-fi network ever since. I know the problem has to be in the network itself, because the iPod has no problem connecting to other wi-fi networks elsewhere. I have tried to troubleshoot this myself since the event, and have sought opinions on the Apple discussion forums, with no success.

 

The network I have set up has a regular and a 5 GHz iteration, and has WPA2 personal security. I must admit I am a novice at best when coming to networking, as I have only been a family man a couple of years and had previously been a one PC/one internet connection household. I guess I sort of expected the Time Capsule to "just work" like other Apple products, and I am baffled that a cheap 2Wire router worked flawlessly and yet I've had such issues with the TC. I can understand having to troubleshoot when it comes to connecting the PC and the Wii, as these are not Apple products, but shouldn't the connection between the Touch and the Time Capsule created network work flawlessly?

 

I apologize for the long post, but I wanted to offer as many details about the issue as possible. Thank you in advance for your time and attention. Any help would be greatly appreciated. Long live the MacCast!

Share this post


Link to post
Share on other sites

You need to clarify whether the Touch can see the network but can't connect - which it sounds like - and if so what message you get when you try to connect and fail. Of course there are other questions then as to what settings are used on the iPod Touch for your network - which one would expect to be identical in the 'Phone - something which we may need to come on to.

 

It has to be said - as you've implied - that a power supply failure shouldn't affect the network settings once power has been restored. (This may be a Time Capsule thing as my 802.11g model Extreme and Express units fire up with the settings they had before being turned off - which they rarely are - and the Macs plus my bird's iPod Touch find the network and connect to it automatically.) It's also odd that the PC won't connect unless you go through the described rigmarole - nor indeed the Wii at all - networks being standard but configuration options possibly stopping things. My only experience of similar is a Windows laptop which wouldn't connect to a WPA2 network despite having XP with Service Pack 3 and which was, presumably, due to the hardware not being up to scratch despite it not saying so.

 

Finally, for now, this may be of some help.

Share this post


Link to post
Share on other sites

You are correct that the Touch can indeed see the network, but just doesn't seem to connect. I do get the wi-fi symbol in the upper left corner of the Touch screen after selecting the network. When attempting to launch a website from Safari, I sometimes get a never ending gray screen that displays "Connecting...". More recently, after trying to do some configuring, I get the message "Cannot Open Page. The error was : 'Operation could not be completed. Invalid argument.'" When trying to launch Mail, I get the error message "The connection to the server 'mail.mac.com' failed".

 

Thanks for the link. I'm going to give that process a try now and see if it rectifies the situation.

Share this post


Link to post
Share on other sites

I had an issue with my DSL provider when I got my iPhone after we received a new router/modem - I could not connect. After days of troubleshooting It came down to me typing in the huge configuration number they provided wrong. Of course I must have made a typing mistake. Not entirely sure this is what the issue was but after reentering it for what seemed like 100th time it worked.

 

Now for your PC and all your systems really. Get a UPS Power plug box. Uninterrupted Power Supply. This will store 5-30 minutes of power in a outage so you can save files and shutdown correctly. The PC would not even know you had a power issue. You can get ones that hold more battery time/power but the higher the more expensive.

 

Hope this helps.

Share this post


Link to post
Share on other sites

So, you manage to connect to the network but can't access Internet services. (Presumably you can control iTunes via the "Remote" app - a setup and troubleshooting guide being found here.) There's a new version of the OS for the iPod Touch and iPhone out - 3.1.3 - and whilst the issues addressed by that don't appear to relate to yours it might well solve that. Failing that a factory reset (start here) might be worth a try. Having said all this my guess is that it is a network issue after all given the other problems you've mentioned - perhaps down to the Time Capsule - and if it came to the worst take both down to see a so-called Genius at an Apple Store. I realise they won't be able to attach the TC to an Internet link like yours but it may be worth a try.

Edited by Harry_The_Bustard

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing

    No registered users viewing this page.

  • Who's Online (See full list)

    There are no registered users currently online

×