Jump to content
Sign in to follow this  
stevewhodrums

"Hanging Up On Dell?" article in BusinessWeek Onli

Recommended Posts

http://biz.yahoo.com/bizwk/050930/b3954102.html?.v=1

 

I had a similar experience, which helped make me a recent switcher. My wife and I recently purchased two DELL 19" LCDs (very nice LCDs, by the way) and a 26" LCD television. Following the shipment, DELL began shipping purchase information to my former address. In order to ensure all my addresses were correct with DELL, I had to contact them via telephone.

 

Bottom line: It took 35-minutes to change my address with DELL, mainly due to hold-time.

Share this post


Link to post
Share on other sites

It's unfortunate the service level decline. And a fee for service business model is probably a better way to go. ala Apple Care is the same thing.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing

    No registered users viewing this page.

  • Who's Online (See full list)

    There are no registered users currently online

×