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Mac Friendly Work Environment Wanted in Seattle Area

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Robert Metzger

4017-203rd Ave. N.E., Sammamish, WA 98074-6117 425 868-6445 home 425 802-3186 mobile



P & L Development... Operations...Merchandising...New Business Development...

Training...Staff Motivation...Customer Development...Employee Retention…Marketing/Advertising/Promotions...


Management professional with documented record of successes in profitability, market development and leadership. Strong interpersonal skills used to develop both staff and customer relations. Years of increasing P & L responsibility and achievements.



LINK Conference Service- National Account Executive 3/2004-Present

• Prospect, present, close and maintain new conferencing accounts. I am ranked with one of the highest closing ratios of 30-40% and have developed some new vertical markets for my company.


Staples - Sales Manager 7/2003- 3/2004

• Manages the sales activities of the store to include wireless sales, sales enhancements and customer service activities.

• Responsible for the training and development of Sales Team Members.


CompUSA – Sales Manager 12/2002-7/2003

• Managed the sales activities of the store to include wireless sales, sales enhancements and customer service activities.

• Responsible for the training and development of Sales Team Members.

• Contributed to the success of my store's Apple sales, which was second in the region through the use of my enthusiastic, hands-on personal demonstrations of the product to a very diverse client base.


Check Masters – Director of Store Operations 1999-2002

• Managed daily store operations for entire chain of nineteen Check Cashing/Payday Loan locations.

• Successfully grew the number of stores from six to nineteen and increased the sales by more than triple in less than two years.

• Developed employee orientation, mystery shopping program, customer service training programs and management training programs.

• Reduced employee turnover through proper selection and strong daily staff support.

• Trained and developed two Store Managers with very little supervisory experience into District Managers responsible for company-wide hiring, employee discipline, scheduling and overall operations for over forty employees.


AirTouch Paging – Regional Retail Manager 1992- 1999

• Opened retail division of AirTouch Paging in Seattle and developed a broad base of local accounts which surpassed company’s sales forecast. The retail division represented approximately 70% of the district’s sales, which is very unique.

• Was awarded “Employee of the Year” by my management and peers.

• Managed operations including marketing and distribution of pagers to retail stores and consumers in the Oregon, Washington, Alaska and Idaho areas.

• Created partnerships with retailers and provided employee training.

• Developed strong reputation in the retail market for a well-run program with positive bottom line impact resulting in an increase in new accounts.

• Established strong long-term partnerships with retailers.

• Developed employee training programs which were customized for each account.

• Obtained a customer base of over 40,000 and increased the monthly revenue in our distribution channel.

• Developed highly motivated sales force through employee promotions (mystery shopping and voice mail commissions), which increased pager sales and enhanced services.


Loehmann’s, Inc. – Group Manager 1980-1992

• Managed multi-state region with total sales volume of 16 million for this fashion retailer.

• Opened four new retail stores including hiring and training staff, coordinating supplies and inventory, and developing and implementing strategies and promotional campaigns.

• Designed operational policies and procedures and prepared management reports.

• Developed creative promotional tool which was adopted nationwide.

• Designed monthly storewide sales analysis form for senior management. Form was used as a corporate model for 70 stores.


The Gap – Store Manager 1978-1980

• Store manager of several mall locations in the Puget Sound region with increased sales and responsibilities at each store.



Bachelor of Science, Psychology, University of Puget Sound

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